Frequently Asked Questions

• What makes Privacy Data Systems’ solutions more secure than email?

  Email uses a ‘store and forward’ technology, leaving copies of your message on dozens of servers. 

  
  

  Messages exchanged through Privacy Data Systems’ platform are transmitted on a private encrypted pathway and stored securely until the recipient has provided the necessary authentication requirements. 

  
  

  
  

• Can I send messages to people who do not have a Privacy Data Systems account?

  Yes, you can send Secure Messages to anyone.

  
  

  
  

• What are the minimum system requirements?

  Privacy Data Systems’ solutions are supported by most laptop and desktop operating systems, including Windows 7, Windows XP, Windows Vista, Mac OS X. 

  
  

  Click here for specific requirements

  
  

• What type of encryption does Privacy Data Systems use?

  Privacy Data Systems has implemented standards that have been set by NIST in collaboration with the US intelligence community. Per FIPS 197, Privacy Data Systems utilizes AES 256-bit encryption. 

  
  

• Are Privacy Data Systems solutions HIPAA compliant?

  Yes, Privacy Data Systems’ solutions comply with the transmission safeguards required by the Department of Health and Human Services as found in 164.312(e).

  
  

• What is the file size limit?

  You can exchange files of virtually any size. 

  
  

  
  

• How much does it cost?

  PDS Professional License plans start as low as $14.50 per month, or $145 annual per user (Savings equal to 2 months free)

  PDS Premium is $325 annual per user.

  See more information in Pricing & Plans

   

• What does the Proof of Delivery log show?

  The Proof of Delivery log tracks when a message is created, when the email alert is sent, when delivery is accepted and when audio/video recordings or attachments are accessed or downloaded. 

  
  

  If an attachment or recording is accessed or downloaded more than once, the delivery log will keep record of each time the item is accessed or downloaded.

  
  

  
  

• Does Privacy Data Systems integrate with Outlook?

  Privacy Data Systems offers add-ins for Outlook 2007 and Outlook 2010. 

  
  

  You can use the add-ins to connect to your Privacy Data Systems account from a login button in Outlook and export your Outlook contacts to your Privacy Data Systems account.

  
  

  
  

• How can I receive secure messages from people without a Privacy Data Systems account?

  A Secure Inbox makes it possible for people to send you secure messages without a Privacy Data Systems account. 

  
  

  Just share the link to your Secure Inbox with the people who would need it and it works as a secure ‘contact me’ form. 

  
  

  
  

• How do I cancel my account?

  You may cancel your account at any time, and it will remain active until the end of the billing cycle. To cancel - please contact Support@PrivacyDataSystems.com

   

   

• How long will my files be stored?

  You can store your files indefinitely. 

  
  

  Your files are stored securely in your private vault until you delete them.

  
  

  
  

• What is Biometric Authentication?

  Biometric Authentication is the verification of one’s identity by a physical characteristic. 

  
  

  Privacy Data Systems offers biometric authentication of sender, recipient or both with our AuthenticationPlus feature. 

  
  

  
  

• Does Privacy Data Systems offer a trial or demo account?

  Yes, we offer a full featured 14-day trial, which has all the capabilities of our Professional service level.  You can sign up for a Free Trial and use it as much as you want - with no credit card required during registration.  Upgrade to a Professional or Premium license at any time.
  
  www.TryPDS.com